Delivery Returns Complaints SUP

Delivery methods:

Orders are shipped the same day of purchase if the order is placed by 10:30.

Estimated delivery time of the shipment is from 24 hours to 48 hours.

Shipments are delivered by:

• DPD courier company
• inPost courier company

Parcels can also be delivered to inPost parcel lockers throughout Poland.

Returns and complaints:

In accordance with the law, the right to return received, intact goods is granted within 14 days from the date of receipt of the shipment.
Complaints and product returns should be sent by e-mail to biuro@ecopicnic.pl

Excerpt from the regulations:

1. The SELLER is obliged to deliver the PRODUCT that is the subject of the contract - free from defects.
2. The seller is liable under the warranty for physical defects that existed at the time of transfer of risk to the buyer or resulted from a cause inherent in the item sold at the same time - for a period of 2 years.
3. The SELLER informs that in the case of PRODUCTS also covered by warranty, the buyer's rights and the guarantor's obligations in this respect are specified and must be performed in accordance with the terms and conditions set out in the WARRANTY CARD. The WARRANTY granted for the sold PRODUCT is an additional right and does not exclude, limit or suspend the CONSUMER's rights under the Seller's liability under the provisions on warranty for defects in the sold item (Article 577 of the Civil Code).
4. The Seller is released from liability under warranty if the CONSUMER knew about the defect at the time of conclusion of the contract.
5. In the event of a defect or non-conformity of the delivered PRODUCT with the contract, the CONSUMER has the right to file a complaint.
6. In order to file a complaint, we recommend that the CONSUMER fills in a complaint protocol ( complaint-protocol ), or in another form describes the grounds for the complaint and the request for removal of defects and sends the report electronically (e-mail) or by post to the SELLER's correspondence address provided in the header. The report can also be made by phone or orally.
7. Defective PRODUCT - in agreement with the SELLER - if possible and reasonable - the CONSUMER who exercises the rights under the warranty will be obliged to deliver the item at the SELLER's expense to the place specified in the sales agreement, and if such place is not specified in the agreement - to the place where the item was issued to the CONSUMER. If due to the type of item or the way it was installed, the delivery of the item by the CUSTOMER would be excessively difficult, the CUSTOMER is obliged to make the item available to the SELLER at the place where the item is located.
8. If the sold item has a defect, the CUSTOMER may submit a statement requesting a price reduction or withdrawal from the contract, unless the SELLER immediately and without excessive inconvenience to the buyer replaces the defective item with a defect-free one or removes the defect. This limitation does not apply if the item has already been replaced or repaired by the SELLER or the SELLER has not fulfilled the obligation to replace the item with a defect-free one or remove the defect.
9. If the buyer is a CONSUMER, they may, instead of the removal of the defect proposed by the seller, request the exchange of the item for a defect-free one or, instead of the exchange of the item, request the removal of the defect, unless bringing the item into compliance with the contract in the manner chosen by the buyer is impossible or would require excessive costs compared to the method proposed by the seller. When assessing the excessiveness of costs, the value of the item free from defects, the type and significance of the identified defect are taken into account, as well as the inconvenience to which the buyer would be exposed by another method of satisfaction.
10. The reduced price should remain in such proportion to the price resulting from the contract in which the value of the item with the defect remains in relation to the value of the item without the defect.
11. The buyer may not withdraw from the contract if the defect is insignificant.
12. If the sold item has a defect, the buyer may request that the item be replaced with a defect-free item or that the defect be removed. The SELLER is obliged to replace the defective item with a defect-free item or to remove the defect within a reasonable time without excessive inconvenience to the buyer. The seller may refuse to satisfy the buyer's request if bringing the defective item into conformity with the contract in the manner chosen by the buyer is impossible or would require excessive costs compared to the second possible method of bringing it into conformity with the contract. If the buyer is an entrepreneur, the seller may refuse to replace the item with a defect-free item or to remove the defect also when the costs of fulfilling this obligation exceed the price of the item sold.
13. The SELLER will consider the complaint without undue delay. No later than within 14 calendar days from the date of receipt of the complaint and will inform the CONSUMER in writing or electronically about the status of the complaint within that time. Leaving the complaint unanswered within that time is equivalent to accepting the complaint.
14. After accepting the complaint, the SELLER will refund the CONSUMER the costs related to the complaint and incurred by the CONSUMER. The SELLER will transfer the amount due to the CONSUMER to the bank account or by postal order.
15. If the acceptance of the complaint is related to the repair or replacement of the goods, the SELLER will return the product to the CONSUMER at its own expense.
16. The provisions relating to the consumer contained in this section shall apply to a natural person concluding a contract directly related to his/her business activity – an individual entrepreneur, when it results from the content of this contract that it is not of a professional nature for this person, resulting in particular from the subject of the business activity conducted by him/her, made available under the provisions on the Central Register and Information on Business Activity.

Complaint form

Complaints and withdrawal from the contract (returns) in relations with CUSTOMERS who are not CONSUMERS (applies to entrepreneurs).

1. This section of the Regulations applies only to relations with Buyers who are not CONSUMERS.
2. When receiving a shipment with ordered products, a Customer who is not a consumer is obliged to examine the shipment at the time and in the manner accepted for shipments of this type. If he finds that a loss or damage to the Product occurred during transport, he is obliged to perform all actions necessary to establish the carrier's liability.
3. The Seller's liability towards a Customer who is not a consumer, regardless of its legal basis, is limited - both within a single claim and for all claims in total - to the amount of the price paid and delivery costs under the concluded contract. The Seller is liable towards a Customer who is not a consumer only for typical damages foreseeable at the time of conclusion of the contract and is not liable for lost profits towards a Customer who is not a consumer.
4. Any disputes arising between the Seller/Service Provider and the Customer who is not a consumer shall be submitted to the court having jurisdiction over the Seller's registered office.
5. Regulations concerning the principles of warranty for defects and quality guarantee - not mentioned above - in contracts with entrepreneurs are adopted directly in the wording adopted in the Civil Code, Articles 556-581.

The right to withdraw from the contract (RETURN OF GOODS) in the case of distance selling involving a CONSUMER and an INDIVIDUAL ENTREPRENEUR.

1. In accordance with Article 27 of the Consumer Rights Act (Journal of Laws 2014, item 827), the CONSUMER concluding a "distance contract" - has the right to withdraw from the contract without giving a reason - within 14 calendar days from the date of taking possession of the PRODUCT (if the product consists of many items that are delivered separately, in batches or in parts, the period starts from taking possession of the last item, batch or part, if the contract consists of regular delivery of Products for a specified period - from taking possession of the first of the Products - or in the case of services or a contract of a different nature - 14 days from the date of conclusion of the contract, however, if the buyer is the CONSUMER, the handover of the sold item to the buyer is considered to be its entrustment by the SELLER to the carrier, if the SELLER had no influence on the buyer's choice of the carrier. In the event of withdrawal from the contract, the CONSUMER is entitled to a refund of the costs incurred. If at the time of conclusion of the contract, the CONSUMER chose a method of delivery of the item other than the cheapest standard method offered by the SELLER - the SELLER is not obliged to reimburse the CONSUMER for additional costs incurred by him/her exceeding the cheapest method. The condition for meeting the deadline is to submit a declaration of withdrawal from the contract to the SELLER within this time. A declaration sent electronically is also valid - you can use a ready form (Declaration of withdrawal from the contract.doc). In the event of submitting the declaration in electronic form, the SELLER will immediately send the CONSUMER on a durable medium a confirmation of receipt of the declaration of withdrawal from the contract.
2. After sending the declaration, the CONSUMER is obliged to return (FILE NAME) to the CORRESPONDENCE address provided in the SELLER's data within 14 calendar days - unless the SELLER has offered to collect the PRODUCT himself. The date of shipment is decisive for meeting the deadline.
3. The CONSUMER is liable for any reduction in the value of the item resulting from its use in a manner other than that necessary to establish the nature, characteristics and functioning of the item.
4. The SELLER will return the payments made by him within 14 calendar days, including the costs of delivering the goods from the SELLER to the CONSUMER. However, the SELLER may withhold the return of the payment until the goods are received back or the consumer provides proof of sending them back - depending on which event occurs first. The SELLER will return the payment using the same method of payment that the CONSUMER used, unless the CONSUMER has expressly agreed to another method of return that does not involve any additional costs for him.
5. The direct costs of returning the PRODUCT to the SELLER are borne by the CONSUMER (CUSTOMER).
6. The CONSUMER does not have the right to withdraw from a contract concluded at a distance in the cases listed in the annex.
7. SELLER does not accept parcels sent "cash on delivery". The return parcel should be properly protected against damage in transit.
8. The provisions relating to the consumer contained in this section shall apply to a natural person concluding a contract directly related to his/her business activity – an individual entrepreneur, when it results from the content of this contract that it is not of a professional nature for this person, resulting in particular from the subject of the business activity conducted by him/her, made available under the provisions on the Central Register and Information on Business Activity.

SUP (Single-Use Plastics)

By purchasing a product in this offer, you confirm that you are not an end user within the meaning of the SUP Act of April 14, 2023. This means that the product is not intended for personal use, but for further resale. This auction is intended exclusively for commercial customers.

In accordance with the provisions of the Plastics Act, an additional product fee is required from end users. The product price does not include this fee, and its payment is the responsibility of the company that makes the purchase in this offer.

If you are an end user and use the product for your own needs, we are obliged to charge a consumption fee of:

0.20 PLN net + VAT for each cup in the package
0.25 PLN net + VAT for each container in the package

In case of purchase for your own needs, please provide information in order to issue an invoice with the fee resulting from the Act of 14 April 2023.